Check the paper, and then reload it
- Remove any paper from the paper tray.
- Remove any severely bent, wrinkled, or torn paper found in the stack.
- Check for obstructions inside the paper tray.
- Make sure the paper stack is even on all sides.
- Load the stack of paper into the paper tray.
- Close or push in the paper tray.
How do I clear the print queue if a document is stuck?
- On the host, open the Run window by pressing the Windows logo key + R.
- In the Run window, type services.
- Scroll down to Print Spooler.
- Right click Print Spooler and select Stop.
- Navigate to C:WindowsSystem32spoolPRINTERS and delete all files in the folder.
To restore the product to the factory-default settings, follow these steps.
- Turn the product off. Disconnect the power cable from the product for 30 seconds and then reconnect.
- Turn the product on while you press and hold the Resume button for 10-20 seconds. The Attention light turns on.
- Release the Resume button.
Go to the Start icon on the bottom left of your screen then choose Control Panel and then Devices and Printers. Right click the printer in question and select “See what's printing”. From the window that opens choose “Printer” from the menu bar at the top. Select “Use Printer Online” from the drop down menu.
How to update printer drivers
- Go to Control Panel.
- Click on 'Hardware and Sound'
- Click on 'Device Manager' to show all of the connected hardware on your machine – look for the 'Printers' drop-down which will contain any relevant printers.
- Right click the printer you want to update the drivers on and click 'Update driver'
Use the HP Smart app to connect the printer to your wireless network.
- Make sure your Android device is connected to the same wireless network that you want to connect your printer to.
- Go to 123.hp.com from a browser on your phone or tablet and install the HP Smart app.
- Turn on the printer.
Paper Does Not Feed Properly/"No Paper" Error Occurs. Check1 Make sure that paper is loaded. In such cases, reduce the sheets of paper you load at a time to less than half of the paper load limit. Always load the paper in portrait orientation, regardless of the printing orientation.
Follow these steps to check the ink levels, and then replace any low or empty cartridges.
- Step 1: Check the estimated ink levels. Follow these steps to check the estimated ink levels.
- Step 2: Replace any low or empty cartridges. Follow these steps to replace any low or empty cartridges.
- Step 3: Align the printer.
– Ink or toner cartridges that have become dislodged from their proper place. – The wrong paper size loaded in the input tray. – Clogged printer head nozzles causing a build-up of blocked ink or toner. – Blank pages in the document you're printing.
To resolve this issue, use only genuine HP cartridges. Additionally, you can remove the black cartridge to print only with the tri-color cartridge, replace any empty or defective cartridges, or clean the printhead.
Take a warm damp paper towel or coffee filter and blot the cartridge with the printhead facing down onto the paper towel. This will remove any dried ink on the printhead. Then, hold the cartridge with the printhead facing down against a dry paper towel for 2-3 minutes. A dry paper towel will wick the ink out.
On the Device Services tab, click Align the Print Cartridges. The Align the Print cartridges dialog box opens. Click Align, and then follow the on-screen instructions. The product prints an alignment page, aligns the cartridges, and calibrates the printer.
Ink cartridges can dry out over time. If they are sitting in your machine for an extended period, they will eventually dry up and become unusable. We recommend printing once every couple of weeks to keep your ink cartridges operating smoothly. A printhead cleaning can usually get an idle cartridge up and running again.
- Power the printer off completely.
- While the power is off, simultaneously hold down the Menu>, Go, and Select buttons.
- While still holding down the buttons, power the printer back on. Release the buttons when Restoring Factory Defaults appears on the display.
- Allow the printer to warm up as normal.
The best way to fix this is to change the printers type of paper to “ANY.” This way even if your computer sends a different “TYPE” it will print. Another possibility is the paper tray guides are not set to the correct length.
If your printer's status displays "Printer in error state," there may be a problem with the printer itself. Make sure the printer is turned on and connected to your PC by Wi-Fi or cable. Check it for low paper or ink, and be sure the cover isn't open and the paper isn't jammed.
On the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon. Swipe up on the display, and then touch Tray and Paper Management. Touch Tray Management, touch Default Tray and then touch Tray 2.
