In this case, please check USPS Service Alerts first. When checking the status of your item, you may see a message about the Expected Delivery Window (ExDW). This window is a 2-hour slot of time when you can expect your package to arrive.
Calling Hermes. Reach customer service by calling 0330 808 5456. Follow the automated menu system and enter any account or parcel information. Once you get to speak with a customer service representative, you may need to present your package's tracking number and your Hermes account details to verify your identity.
With your ParcelShopFor ParcelShop deliveries, you'll receive a text message or email when your parcel's ready to collect. Make sure you bring the confirmation email or text from your sender, if you have one.
You can book your collection up to 7 days in advance or as early as tomorrow. Just book before 10pm and a courier will collect your parcel the next day, between 8am and 8pm – you'll receive a 2-hour time slot on the day.
Note that Hermes couriers operate between 8 am and 8 pm. Carried forward - the courier hasn't been able to deliver the parcel, and will re-attempt delivery the next working day.
0800 - 022 22 77. The usual call charges apply to this number. Our team is available Monday through Saturday from 8.00 hrs to 19.00 hrs.
Misrouted at depotPlease allow 48 hours for the parcel to reach your local courier in this instance.
Best UK Delivery Companies
- 1 City Sprint. City Sprint is a highly reputable delivery company in the UK.
- 2 DPD.
- 3 UPS.
- 4 Your Delivery (Yodel)
- 5 myHermes.
- 6 ParcelForce.
- 7 Wallington Cars & Couriers Ltd.
- 8 ipostparcels.
Making contact with a human at DPD regarding parcel collections is not an easy task. The telephone number listed on the DPD website (0121 275 0500 ✗) seems to be an indefinite hold blackhole line most of the time. With this number you'll have to enter a parcel or calling card number.
DPD has become the first parcel carrier to provide customers with a one hour window for their home deliveries. Shoppers who buy from retailers shipping with DPD can receive a free SMS or email giving them a precise one hour window in which the driver will arrive.
Yes. You can refuse a parcel which was not addressed to you but it ended up at your location. Alternatively you can accept the package and sign for the shipment as "damaged" at the time of delivery. You don't have to accept the delivery or any package that you either did not request it or you don't want it.
If you don't call DPD, they'll try to deliver your order on the next working day. If you're not there again, it'll try again for a third time on the next working day after that. If you still weren't able to receive your order after the third attempt, DPD will hold on to it for seven days.
What time will my next day delivery arrive? Next day delivery within the UK will arrive before close of business the next day. Alternatively, there are timed next day delivery options, ensuring your parcel arrives before 10:30 am or 12 noon the next working day.
Your parcel has been held at your local DPD depot. Please contact the depot directly to arrange re-delivery. This status means that we have received the data pertaining to your delivery from the shipper - the parcel has not neccessarily been received by DPD yet.
Dynamic Parcel Distribution
LOD means Left on Dock this generally means that your item/s are awaiting a suitable vehicle to become available (long/large/heavy/specialty/pallets). LID means Left In Depot once again this means much the same as LOD just a different scan code.
DPD also has a sister company in the UK, DPD Local, which is a franchised network that focuses on express parcel services for SMEs.
Using DPD Pickup, your customers simply apply a returns label to their parcel and drop it off at their local shop. We'll also notify your customers when the parcel has arrived back with you. It really is that simple.
The DPD shipment tracking system which is accessible via Tracking, and the shipment tracking data which is available from Tracking, are the property of DPD. As a result your right to use the Tracking shipment tracking system or the shipment tracking data cannot be assigned to another party.
DPD's delivery operation will run between 9am and 5pm on Sundays, with our network of 52 nationwide depots also being open during these times.
Some common DPD Pickup Shops include:
- Sainsbury's.
- Currys PC World.
- Matalan.
- Rowlands Pharmacy.
Do DPD deliver on Saturdays? Yes. Once you book your delivery on the day before (Friday), you have several Saturday delivery service options to choose from.
Prices at DPD
| Parcel size (shortest + longest side) | | DPD CLASSIC |
| XS up to 35 cm | 3,90 € | 31,18 € |
| S up to 50 cm | 4,38 € | 31,18 € |
| M up to 70 cm | 5,75 € | 34,10 € |
| L up to 90 cm | 9,45 € | 41,12 € |
To track your parcel, you'll first need to enter your DPD reference or tracking number into the box below, and click 'Track This Parcel'. If you are unsure of your order number, you can find it on your booking confirmation email.
Simply fill out the relevant online contact form and you will receive an answer from us as soon as possible. Furthermore you can contact us quickly and conveniently via our central, country-wide service number 01805 373 200* (weekdays from 8.00 to 18.00 hrs and Saturdays from 8.00 to 13.00 hrs).
The most common tracking number format is 12 digits (e.g. 000 000 000 000). Some other less common formats may also exist. If you have any question regarding the delivery process of a package, call [+44] 08445-560-560.
We have a dedicated phone line to our UK contact centre for customers sending parcels via Hermes: 0330 808 5456. Lines are open 8.30am-4pm Monday to Friday and 8.30am-2pm Saturday.
Calls to the 0330 333 6556 number cost the same as ringing as other 01 or 02 numbers around the UK. This means from landlines this will cost around 12p a minute plus access charge. If you ring from mobile calls can cost more but there may be inclusive minutes to cover the cost of the call.
Under the Consumer Rights Act 2015, the retailer you purchased from is responsible for your parcel's safe arrival. If it's damaged, you've got two options. One, reject the delivery, if you're there to do so. Or take plenty of photos of the damage and get in touch with the retailer to let them know about it.
We're 100% dedicated to ensuring every parcel arrives safely, but unfortunately, a small number do become damaged or lost within our network. If this happens, we will seek to remedy this and we are happy to pay up to the level of cover selected by the customer, for included items.
HERMES COMPLAINTSGive the company's customer service representatives a call at 0330 333 6556 or send them an email at hermessupport@myhermes.co.uk. They will typically address the complaint within the same working day.
Sending your parcels with Hermes is QUICK and EASY.
- Fill in the basics.
- Choose your delivery service.
- Fill in your parcel details.
- Let us know where it's going.
- Pay and print your parcel.
If you no longer need to send your parcel, you can cancel your order and request a
refund.
Please note that to be eligible for a refund you must:
- Be the contract holder with Hermes International.
- Have booked the delivery within the last 28 days.
- Request your refund prior to collection or drop off.
Hermes' Sunday Delivery Service is designed so your customers can receive those all-important parcels outside of Sunday opening hours. Key features of Sunday Delivery Service: Sunday Delivery We will deliver your parcels on a Sunday with a 95% first time success rate.
