Service OverviewParcel delivery within 1 working day throughout the most of UK's mainland. Day Definite collections are not guaranteed but currently enjoy a 96% success rate. Collections are between 9am – 5.30pm.
We can collect from your home or work address – but someone does need to be available to hand the parcel to our driver. Drop off your parcel at your local Post Office branch.
In 1990 Royal Mail Parcels was rebranded to Parcelforce, along with a massive investment in IT and infrastructure with the introduction of online tracking and the construction our National and International sorting hubs.
You and your customers can track the progress of a parcels journey using the handy street map which shows the proximity of the parcel to the delivery address. Customers are also given a one hour time slot and the name of the delivery driver keeping them informed and up to date.
If you missed a package delivery from the U.S. Postal Service, the mail carrier will typically leave a “Redelivery Notice” on your front door or in your mailbox to notify you that a parcel delivery was attempted.
Our Sunday delivery service covers 97% of the UK population, so it's the perfect choice for customers who are at home at the weekend. If you are a business offering convenient delivery options, Sunday delivery is a great way to boost sales.
Yes, but you need to contact the post office (online is best) and have the tracking number of you package. Do this as early as possible, preferably the day before it is scheduled to arrive since USPS delivery vehicles are loaded very early in the mornings.
Deliveries on a Saturday are between 7am and 2pm. However, if the sender has not chosen the Saturday delivery service, then we will deliver your parcel on Monday (except for Bank Holidays / Public Holidays).
When the sender has chosen and paid for the Saturday delivery service, we will deliver your parcel today. Deliveries on a Saturday are between 7am and 2pm. However, if the sender has not chosen the Saturday delivery service, then we will deliver your parcel on Monday (except for Bank Holidays / Public Holidays).
The current handling fees for import parcels is £12.00 for parcels where the contents value is below £900 (equivalent to €1000). High value goods over the threshold provided by HMRC and the UK Government (currently €1000 / £900), the handling fee is £25.00.
We deliver to an address, not a named individual. When no one is available to accept the item, we will try and deliver the parcel to a neighbour, or to a local Post Office branch, where it will be held for 16 days. Please ensure that the recipient's telephone number is included for both UK and overseas deliveries.
All of our UK services require a signature upon delivery. This means that it is not possible to leave an item without receiving one. If the item has been delivered then a signature should be visible as proof of delivery on your track & trace results.
There are a few reasons why your tracking number isn't recognised. Please check you've entered the number correctly. If you're waiting for a parcel delivery check the sender has given you the right reference number. The sender might have created a tracking number, but we may not have received the parcel yet.
Parcelforce Worldwide collect and deliver your parcels on most days of the year. However, we don't usually collect or deliver on bank and public holidays.
If your package is held at customs, you should contact the courier company in charge of your shipment. Normally, they should be able to help you with the customs clearing process, or even, just identifying the problem. Before contact, make sure you have the tracking number to give it to the courier to check its status.
Check your company mail for a letter from the U.S. Customs and Border Protection department stating that your package has been detained. If the department is holding your item, officials will notify you usually within a few days but it can take as long as 30 to 45 days.
You don't have to accept the delivery or any package that you either did not request it or you don't want it. You can refuse the delivery in person when the courier arrives at your address or have someone else do it on your behalf.
'Held at Customs' means the package you are sending to the destination country is held by the officials of the importer country's customs office. These government bodies hold the packages until they ensure that only permissible items cross their border and the taxes (Duties & Excise) are paid for the import.
USPS is telling people their mail is being held 'at the request of the customer. When a mail carrier cannot deliver a package on the day it was scheduled because their shift is ending, postal workers say, the system sometimes generates a misleading “held at the request of the customer” message.
If you package tracking has "Retention" status, it is either stuck at the custom for inspection or the package was delivered but you were not there to receive it. You should have received a slip/note from the postal office with instructions on how to retrieve the package.
It normally takes a matter of minutes or hours for a package to clear customs, but it can take days or even weeks if there is a problem.
DPD provides domestic UK services that will deliver the parcel the next business day with varying times of delivery. Parcelforce services can fall into the more expensive category but they are very reliable and offer a wide selection of services in the UK.
Help and adviceA Saturday service is available to the majority of UK destinations for an additional fee of £12 per consignment. Deliveries are typically between 7:00am and 1:00pm. Account customers can view our Understanding UK Account Prices page for more information.
Hermes. As a popular courier service, Hermes delivery costs are fairly straightforward and just like Royal Mail, they tend to be more cost-effective for businesses sending lighter weight packages. It's worth noting that there is a 15kg and/or 1.2m parcel limit when using this courier service.
You can get your parcel collected from your home or office address, or you can make some great savingsOpens in new window by booking your parcel online and drop it off at a local Post Office® or Parcelforce Worldwide depot.
