No. But there is a business hours support number based on PST/PDT. Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information. To contact product and tech support visit online support site.
If you are buying on behalf of an educational institution, visit the Apple Store for Education Institutions or call 1–800–800–2775, 7 days a week from 9 AM to 6 PM central time7 days a week from 9:00 a.m. to 6:00 p.m. Central time.
How much complimentary support do I get? Most Apple software and hardware products include unlimited complimentary support incidents within the first 90 days of product ownership, or longer if required by applicable law. Apple Watch Edition comes with 2 years of complimentary support.
Much like Apple handles support calls over the phone, soon only customers within their warranty period will be able to access online chat support through getsupport.apple.com for free.
How to check if your iPhone has AppleCare+
- Open your iPhone's Settings app.
- On the main Settings page, tap "General."
- Tap "About."
- On this page, there may be a tab that reads "AppleCare Services." Tap that, and you'll be told if you have AppleCare+ coverage, and when it'll expire.
Apple will never call you. If they do have to suspend your account for security reasons they won't tell you, they will wait for you to find out and contact them, so that you can be sure you you are talking to.
How to request a refund
- Go to reportaproblem.apple.com.
- Sign in with your Apple ID and password.
- If you see the "Report" or "Report a Problem" button next to the item that you want to request a refund for, click it.
- Follow the instructions on the page to choose the reason why you want a refund and submit your request.
Recently, one of our staff members received an automated call from someone claiming to be with Apple support. The recording indicates that there has been suspicious activity on your cloud account and requests that you call back immediately using the phone number provided: 1-888-320-6849.
AppleCare+ can be quite costly, but it's often worth the spend. A damaged MacBook screen can be far more costly than the $99 fee Apple charges you when covered under AppleCare, so those who have anxiety about breakage should consider it.
If you still need help buying an AppleCare plan, contact Apple Support. In most countries and regions, you can buy AppleCare+ within 60 days of your device purchase. In some countries and regions, you can buy an AppleCare Protection Plan within one year of purchasing an eligible Mac, Apple TV or other device.
Can I purchase the AppleCare Protection Plan anytime? You can purchase the AppleCare Protection Plan anytime within the one-year limited warranty period.
AppleCare coverage is offered when purchasing an iPad from Apple on its website and in stores, but you can also add it after the fact. Even if you didn't purchase your iPad from Apple, you can extend your warranty to two years and add physical damage protection within 60 days of your original purchase.
But if you're paying between $699 and $1,399 for one of the new iPhone 12 models, it may be worth it for the peace of mind, and to save you from extra costs down the line. Extending AppleCare benefits is another move Apple has made to improve its services offerings.
Apple Care is available to purchase within 60 days of the iphone purchase. Apple Care cannot be purchased after the fact. Once the device has been damaged, it is no longer eligible for Apple care.
AppleCare+ includes regular AppleCare, but on top of that, you get an extra year of warranty coverage (an extra two years for Macs), two years of free phone support (one year extra for Macs), and accidental damage coverage (except for the Apple TV). Regular AppleCare provides no accidental damage coverage.
If you have an AppleCare+ plan, you can use it to cover screen repair. AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental damage is subject to a service fee or deductible, depending on your plan.
Standard AppleCare+: one-time fee of $200 or $10 per month. Including loss and theft protection: $270 or $13.50 per month.
Open a browser and go to iforgot.apple.com. Enter your Apple ID email in the box. Follow the onscreen prompts and answer the questions to verify that you are the owner of the account. If you're having trouble, call Apple support on 800-APL-CARE (800-275-2273) or chat to an Apple specialist online.
This message can be an annoying experience, and you might think that there is something wrong with your Apple ID. Readers often see this message after a restore or iOS update. Usually, it means that your device is not allowing you to connect to Apple's iCloud verification servers.
How to unlock a disabled Apple ID
- Head to iforgot.apple.com.
- Enter your Apple ID email.
- Follow along with the prompts to unlock your account.
- If you're not successful, you can call Apple support at 800-APL-CARE (800-275-2273) or chat with an Apple specialist.
Just follow these steps:
- Make sure iTunes & App Store is turned on under Settings > Touch ID & Passcode.
- Open the iTunes Store, App Store, or Apple Books.
- Tap something to buy.
- To make a purchase, lightly touch the Touch ID sensor.
Please do not use your Apple devices until you speak with an Apple support representative. Please refrain using financial activity on devices. In order to speak with an Apple support representative right now, please press 1, or else call us back on our toll-free number 1-877-252-8067.
The Apple support team says scammers are spoofing customer support numbers, so the call looks like it's from Apple, but it's not. Then the caller pressures you for information or money. If you get an unsolicited call from someone claiming to be from Apple, hang up and contact Apple's support team.
