Check your Virgin Media contract status
- Log in to your Virgin Media account.
- Select 'My Account'.
- Select 'Check your contract details'. You'll find your end date here.
All you need to do is call Virgin Media and select the option 'If you're thinking of leaving Virgin Media'. Call 150 from your Virgin Media telephone or call 0345 454 1111 from any other phone to cancel. For more information, do check out our Virgin Media customer service numbers page.
Cancelling Virgin Media broadband and TV at the same timeIf you have both Virgin Media broadband and TV in a bundle, it's double trouble. Cancelling your services means paying a 'disconnection' fee of 80-100% of what remains on your contract including both services.
All Virgin Mobile contracts are Freestyle Contracts, which means you have the option to pay off your phone as early as you want. You're no longer tied into a long contract - you just roll back to a SIM-only, monthly contract.
You can upgrade once you've got a month left on your contract – you can find out when that is by logging into Your Account.
How do I find out when my BT contract ends? If you're a BT customer, simply log into your BT account and scroll down to 'Accounts'. Next, click on 'Products' - if you have multiple accounts, products will be listed next to each. Then, select each product to find out the start date and end date of your contract.
For most Sky products, the minimum contract period is 12 or 18 months, unless otherwise stated. If you stop receiving or cancel a Sky service before your contract ends (minimum term), you might have to pay an early termination charge.
If your bill's going up, you CAN leave penalty-freeIt says if you are affected by the price increase, you can leave your contract without paying any early termination charges. You'll need to contact Virgin Media within 30 days of receiving your notification of the price increase.
Thank you for reaching out to us in our community, to take the account in another name as a brand new customer you would first need to give a 30 days notice then not be a customer for a further 30 days then would be able to take a new customer deal.
When your broadband contract ends you're fully entitled to up and leave for a new provider at any time. Use our postcode checker to find the best broadband deals in your area to get started.
You can switch your broadband contract whenever you like. However, if your existing contract has a minimum term and you're still within that period, you'll likely have to pay an early exit charge. This could be quite high, so be sure to check and factor this into your switching costs.
If you decide to end part or all of your services with Virgin Media during a minimum period, we may charge you an Early Disconnection Fee. If you move to a property outside our network area during your minimum period, you may have to pay an Early Disconnection Fee for ending your contract early.
One of the simplest ways to make changes to your broadband, TV and phone services is through your My Virgin Media account. From here you upgrade parts of your package and see some of the top offers we have for you.
They can cancel your service but cancelling a DD doesn't cancel the contract. The biggest issue is that they can put a record on your credit file for the debt.
If you are a Virgin customer and you are out of contract, you're free to leave at any point and just need to give 30 days' notice. As the most competitive prices are usually reserved for new customers, you are likely to get a better deal if you switch to a new provider.
Your new provider will take care of everything involved in the switch, including getting your current broadband cancelled. If you're switching to or from a provider on a different network, however - like Virgin Media - you'll need to call up your current provider and cancel the service yourself.
You can't freeze your account, you either keep paying our pay the early exit fees as per the T&C's of the contract you agreed to. Cancelling your direct debit will just result in a debt building up and damage to your credit file.
Here are some of them:
- Talk to customer service. The first avenue to try is to call your service provider and talk to a real person.
- Look for contract buyouts. If you simply want to switch services, some companies may pay your early termination fee for your business.
- Site nonperformance.
- Consider arbitration.
Go to Home>Settings>Technical Stuff. If they both match then you'll be able to use your box at your friends.
This means that customers who have old Virgin Media equipment, that we can't redeploy, can take it to their nearest electrical waste recycling centre where it will be disposed of in a responsible way to it can be reused and recycled for other products.
Contact the Virgin Media sales & customer service team by calling their freephone general enquiries number 0800 052 0422.
- Virgin Media Customer Services – 0800 052 0422.
- Virgin Media Technical Support – 0345 454 1111.
- Virgin Media Mobile – 0345 600 0789.
- Make a Bill Payment – 0800 064 3777.
- Moving Home – 0345 141 0111.
You can call our dedicated automated payment line on 0800 064 3777. It's available to use all day, every day. Just make sure you have your account number and area reference number to hand. You can find these details at the top right hand corner of your bill.
You can find your account number at the top of your paper bill, or on your eBill email notification. It's a 9-digit number. You can find your area reference at the top of your paper bill, or on your eBill email notification. It's a 2-digit number.
In your welcome emailIf you're new to Virgin Media and you've not had a bill yet, you'll be able to see your account number and area reference in the pink section of your welcome email.
