You can view your contract end date online in My Account, simply navigate to the your package section where you'll see your contract end date displayed within package overview. We'll also notify you by email when your contract is coming to an end.
Re: How can I downgrade my packageIf your fixed price contract has ended and you are now paying full price, the only option for the main package is to re-contract at the best price available in your "Offers and Upgrades" area of your online account.
Re: How do I return equipment? If you've left TalkTalk upon completion of your minimum contracted term and the router and TV Box are those originally supplied or replaced in the 12 months warranty period then they're yours and you don't need to return them unless you wish TalkTalk to recyle them.
You can terminate a broadband contract whenever you want… but you'll need to comply with the cancellation terms laid out in the contract. If you're still within the minimum contract length, that can mean a hefty fee, usually equal to the cost of the remaining bills on the contract.
Re: Do I need to return my YouView box? The box is yours to keep. You only need to return it if you are in your initial TV contract term.
All customers, by law, get a 14 day cooling off period after placing the order to change their mind without penalty. TalkTalk customers, in Terms and Conditions, get a 20 day cooling off period after placing the order to change their mind without penalty.
Check your TalkTalk contract status
- Log in to your TalkTalk account.
- Select 'My Account'.
- Select 'My Package'. The end date of your contract is shown in the 'Package overview' section.
Pros. TalkTalk offers both standard / ADSL and fibre broadband packages with speeds that will meet the needs of most UK households. Broadband provision through TalkTalk is also widely regarded as being great value for money, and you won't be ambushed by mid-contract price hikes, as prices are fixed until 2022.
If you change your mind and want to cancel within 20 days of your order date, you're free to leave without penalty and you'll only pay for the TalkTalk services that you've used during this time.
yes. Most of the time, you will have to pay exit charges to cancel your broadband before the minimum term has expired. What you'll pay depends on the provider - often, you'll have to pay off the remaining months all at once, as well as the cost of any equipment they supplied.
Re: Will Youview+ box work after leaving TalkTalk TV? The box would work with another provider, but would only receive subscription based channels if that provider supplied youview content. All the usual freeview and on demand services such as BBC Iplayer , ITV player etc would continue to work.
Your new provider will take care of everything involved in the switch, including getting your current broadband cancelled. If you're switching to or from a provider on a different network, however - like Virgin Media - you'll need to call up your current provider and cancel the service yourself.
If you're still within the minimum period of your Sky or TalkTalk contract, you'll be charged cancellation fees if you leave; how much will depend on many months you have left on your contract when you cancel. However, Sky will credit your account with up to £100 if TalkTalk charges you termination fees.
TalkTalk customers can look online or log into their account, where the provider will help run tests to see if the service in their area is down. Customers can also contact TalkTalk directly on its helpline on 0345 172 0088 to check what has happened.
Can I keep my TalkTalk Webmail email address? When you cancel TalkTalk (www.talktalk.co.uk) broadband, you'll still be able to send and receive mail from your email address for up to 12 months. And if there's no action on your email account for six months, TalkTalk will automatically delete that email address.
What is TalkTalk's customer service number? If you're an existing TalkTalk customer, and you'd like to speak to someone about your account and billing, moving house, to get some technical support, or make a complaint, call TalkTalk on 0345 172 0088 – it's free if you call from a TalkTalk landline.
The Terms and Conditions do say that if you leave TalkTalk you cannot keep your email address. However, in practice, so long as you sign in to TalkTalk Webmail at least once every 180 days the email account will remain open.
If you're having trouble logging into My Account, it can be a good idea to: Check your keyboard to make sure caps lock is off. Look through emails from TalkTalk to be sure you're using the right email address to login. Reset your password -- perhaps you or someone in your household has changed it and forgotten.
Accounts that don't stump up for the TalkTalk Mail Plus service or are associated with an active TalkTalk broadband account will be deleted. polled said they wouldn't consider swapping provider because they wanted to keep their email addresses.
Forgotten your My Account details
- Go to My Account and select Forgotten your password?
- Enter your email address.
- Select Continue.
- Select either text message or email, then Continue.
- We'll send you a 6 digit code via SMS or email to continue the password reset process.
- Enter the 6 digit code we have sent you via SMS or select the link in the email.
- Open your browser and type in 192.168.1.1 to go to the router admin page.
- Enter your router username and password. Your default username and password is admin.
- Select Advanced from the menu on the left, then click OK.
- Click on the Maintenance tab.
- Enter your new password.
- Click on Add/Apply to confirm your changes.
Re: logging in to webmail.Have you tried seeing if TalkTalk Mail is automatically signing you out meaning that you have to sign in a lot? You can go to Menu (triple line icon - cog icon on the mobile version) > Settings > Basic Settings > Automatic sign out - disable - to keep you signed in.
Setting up TalkTalk email on an Android device
- Open Settings.
- Tap Accounts and backup followed by Accounts then add Account.
- Tap Email from the account types then other.
- Enter your TalkTalk email address and password and tap Manual setup.
- Tap IMAP account.
- Check your incoming server settings match those shown:
- Check your outgoing server settings match those shown.
Re: forwarding emails from my talktalk account to my google mail account
- Settings (left hand panel) >
- Mail (left hand panel below Settings) >
- Scroll down to Auto-forward >
- Tick Forward incoming mail >
- Enter the email address to forward to >
- Tick Keep a copy of forwarded messages >
- Press Save.
It couldn't easier to access a TalkTalk email account. To get started log into My Account, then select Menu top left. Then, from the dropdown, select My Account then My services. Next scroll down and choose Manage TalkTalk Mail.
TalkTalk cannot automatically renew your contract. Your options are either to let your service continue on a rolling month-by-month basis. Or you can renew for a new term, but only if you choose to do so. Or move to another provider if you prefer, of course.
Renew your contract online
- Go to My Account and sign in.
- Select Offers & Upgrades in the top navigation menu.
- In the Your Offers & Upgrades section.
- If your contract is up for renewal, you'll see a renewal offer. If you'd like to accept the offer available, simply select Renew Now followed by Renew.
More Definitions of Contract End DateContract End Date means the date that this Contract shall come to an end.
If TalkTalk fibre broadband is available in your area, you can upgrade online or over the phone.
All TalkTalk Mobile phone deals include unlimited family calls, free calls to customer service, and free text alerts. Phones are available on 24-month contracts, with a choice of four tariffs - Small, Medium, Large, and X-Large - which can be tweaked depending on your needs.
The answer to your question is that if the TV Box is as originally supplied by TalkTalk at the commencement of your service then it's your property so you can choose to keep it or recycle it as you wish.
Contact us - TalkTalk Switzerland - Hotline 0800 300 250 - TalkTalk.
