Resetting your Dstv can be done in two ways: Via SMS and Via easy service. To start, be sure your decoder is switched on and your SmartCard inserted properly. After payment, message RESET followed by your SmartCard number to 30333. This option works on every phone network service in Nigeria.
How to check your DStv due date online
- Click on “Service” at the top of the website page to go to DStv self-service.
- Sign into the DStv easy service with your smart card number and phone number or name.
- Click on “Account” once you are signed in.
- You will see your DStv subscription due date and your account balance.
You can reset to factory defaults as follows :
- Press the DStv button on the remote.
- Scroll to Settings.
- Then to System Settings.
- Select Reset Decoder Setting.
- Select Reset to Factory Default.
Just follow the instructions below:
- Press the “reset” and the standby buttons simultaneously!
- When the word “DL” shows up on the display, you should repeat the following sequence.
- When you see the letters, you will need to press P+ and P- one after the other! This will reset your DSTV one step at a time!
The reason your DStv says no signal is because there is an error in the DStv installation. This is caused by either a misaligned satellite dish, a faulty LNB, an improperly connected F-connector plug, loose cables or incorrect decoder settings on the LNB type.
To pay your DStv subscription online:
- Switch your decoder on if your account has already been disconnected.
- Log on to dstv and elect the DStv bouquet of your choice.
- Enter your e-mail address, smartcard number, and enter your mobile phone number.
- Click NEXT.
Send an SMS with the word RESET accompanied by your smartcard number to 30333. You will receive a confirmation message informing you that your request is being processed. Check after a while if the channels are available.
Request should be send to: suspension@ng.multichoice.com at least 2days before the start of the suspension. You can also visit any DSTV branch to request disconnection.
You can create a Connect account by clicking "Register" in the top right of the DStv.co.za website and following the prompts in order to complete your registration. This card is linked to your decoder and your customer number that was created with MultiChoice when you initiated your DStv subscription.
Do I need a new smartcard? No, the DStv HD Decoder is packaged with a new one.
Your DStv decoder will automatically switch to channel 100 when your subscription expires. Channel 100 will only show on your DStv decoder when your account is suspended. You can only watch channel 100 when you encounter an error code like the following on your DStv: E16, E30, and E32.
Connect any one of the four cables from the satellite dish directly to the LNB input on the back of the decoder. 1. If you have a HD TV, use the supplied HDMI cable and connect it to the HDMI port (marked 1) on the back of the decoder, then connect the other end to the HDMI port on the TV.
DStv Care on Twitter: "The USB port behind the DStv decoder comes standard on the decoder and is reserved for future use.
How To Fix Signal Strength On DStv?
- Check F-type connectors. Check for incorrectly connected F-type connectors on the LNB and at the back of the decoder.
- Correct the LNB alignment.
- Adjust satellite dish alignment.
- Replace a faulty LNB.
- Move your satellite dish.
- Cut down or prune trees that may obstruct the signal.
Use your compass to determine which direction is west. Rotate your satellite dish slowly from the west towards the east, while monitoring the broadcast signal level on the signal meter of the Dish Pointing menu. Rotate your satellite dish towards the east once you see the broadcast signal start to increase.
How do I do a reset to factory defaults on the DStv HD Decoder?
- Press the DStv button on the remote.
- Scroll to Settings.
- Then to System Settings.
- Select Reset Decoder Setting.
- Select Reset to Factory Default.
To access your public channels, press the “TV button” on your remote control. The “Bouquet Options” menu will appear. Select “Public PAS7/10” Pressing any of the arrow buttons on your remote, will open the screen with all the available Free to Air channels.
To pair smart cards with decoders:
- On the Provisioning module, click Setup Pairing.
- Retrieve details of the customer.
- To do a pairing, click the Add link in Pairing Details table.
- Select the type of smart card from SmartCard Code drop down.
- Select the type of decoder from Decoder Code drop down.
